We are dedicated to addressing your concerns. Our team is available to help with any complaints regarding our products or services. Contact us via email or phone. We will acknowledge receipt within 24 hours, review your case promptly, and keep you informed throughout the resolution process.
Services Explained
Understand the nature of our services, including insurance information and digital tools tailored for expatriates and foreigners in Italy.
Insurance information
Access details on insurance products tailored for expatriates and foreigners in Italy.
Digital services
Utilize digital tools related to insurance solutions.
Regulatory compliance
Understand our adherence to the regulatory standards of insurance intermediaries.
Intermediary registration
Confirm our registration within the RUI single register.
Regulatory Compliance
Find essential information regarding our operations as an authorized insurance intermediary, including registration details and supervisory authority.
Authorization
Operates as an authorized insurance intermediary.
Applicable law
Governed by Italian law.
Jurisdiction
Subject to the jurisdiction of the court of Milan, Italy.
Supervisory authority
Oversight provided by IVASS.
Important Clarification
Understand that the information provided on our website does not constitute a binding offer. Learn about the requirements for obtaining insurance coverage.
Non-binding information
The information provided does not constitute a contractual offer.
Underwriting required
Insurance coverage is subject to assessment and approval by the insurer.
Policy terms acceptance
Coverage requires acceptance of the policy terms.
Review documentation
Carefully review the pre-contractual information and policy details before purchase.
Intermediary Transparency
Discover our commitment to providing clear and comprehensive information, including identity, complaint procedures, and potential conflicts of interest before contract conclusion.
Identity and registration
Clients receive information on intermediary identity and registration details.
Complaint procedures
Information on complaint procedures is readily available.
Dispute resolution
Clients are informed about out-of-court dispute resolution options.
Relationship disclosure
The relationship with insurance undertakings is clearly stated.
Liability Limitations
Review the limitations of our liability concerning content, third-party actions, and technical issues. Understand the scope of our responsibilities.
Content accuracy
We are not liable for inaccuracies or omissions in the published content.
User decisions
We are not responsible for decisions made based on the information provided.
Service disruptions
We are not liable for interruptions, delays, or technical issues.
Third-party actions
We are not responsible for the conduct of third parties or insurance companies.
Data Protection Practices
Learn how we handle your personal data in compliance with GDPR and relevant Italian laws. Review the data controller details and data sharing practices.
Compliance
Data processing complies with EU Regulation 2016/679 (GDPR).
Controller
The data controller can be contacted via email.
Data sharing
Data may be shared with insurance companies and third parties.
Privacy policy
Refer to our privacy policy for detailed information.
Cookie Usage Policy
Learn about our cookies and how to manage your preferences via our consent banner and cookie policy.
Technical cookies
Essential for website functionality.
Analytical cookies
Used for website performance analysis.
Profiling cookies
Used for personalized content.
Consent management
Manage your preferences via the consent banner.
Intellectual Property Rights
Know that all content on this website is protected by intellectual property laws. Unauthorized use or reproduction is strictly prohibited.
Content ownership
All website content is the property of the respective rights holders.
Protected elements
Includes texts, logos, images, graphics, and website structure.
Prohibited actions
Unauthorized reproduction, distribution, or use is strictly forbidden.
Legal protection
Content is protected by applicable intellectual property laws.
Complaint Resolution
Find detailed instructions on how to submit a complaint. Learn about the resolution process and contact information for different levels of complaints.
First level complaint
Contact the intermediary via email or PEC. A response will be provided within 45 days.
Second level complaint
Contact IVASS via mail, fax or PEC if unsatisfied or no response is received.
Third level complaint
The IVASS Insurance Arbiter is available for disputes up to €50,000 via portal ivass.
Online dispute resolution
EU residents can access online dispute resolution at ec.europa.eu.
Stay Updated
Stay informed about the latest changes to our legal notice. Review the date of the last update to ensure you have the most current information.
Regular updates
This notice is subject to periodic revisions.
Adaptation
Updates reflect changes in regulations and operations.